Category: Technology and Support
Level: 100
With so many services available, companies need a single location to request services, regardless of the type of service or who provides it. An effective solution supports a “one stop shop” model in which employees can go to one place online to learn what services are available, determine the price and turnaround time of each service, and submit and track their requests.
Sound possible?
Good news... it is. Service request management technology is evolving, giving employees the luxury of one-stop, online shopping for all the services they need. It also gives the service providers in your organization a single place to advertise their services to employees. It’s like having a service supermarket at your employees’ fingertips. And it’s not just specific to IT services either. Your business partners are now leveraging Service Request Management side-by-side with IT to get their services advertised. Examples of such services include requests for office space, furniture, telephones, company credit cards, parking spaces, and training — the list is nearly endless.
In this session we’ll:
• Explore Self Service by using SRM paired with Knowledge Management to help employees fix common issues
• Go shopping for IT and Business services (all in one place, really!)
• Submit, track, and communicate all aspects of a request
• Show how SRM jump starts your own Cloud offering
Tyson can have the same level of convenience of one stop shopping in finding, requesting and tracking the services you need - delivered quickly, effectively, and at a lower cost.